Companies intellaCX has helped grow
The 97% Blind Spot
Rethink your risk and strategy. Your reliance on manual 3% sampling is obsolete. You are blind to 97% of your business reality, leaving your operation exposed to risk and inefficiency.
Compliance and Cost Risk
Hidden Compliance Failures.Root Cause InefficienciesInaccurate Performance MetricsCostly manual audit processesRevenue and Strategic Insight
High-Intent Lead DiscoveryVoice of the Customer• Faster Resolution and higher CSATReal-time competitive intelligenceIndustries We Transform
Our platform is built to deliver measurable ROI and mitigate risk for the MENA's most regulated and customer-focused sectors.
Government & Public ServicesCall Centers & BPOsBanking & Financial ServicesEducation & Online LearningLogistics & TransportationE-commerce & RetailHealthcare & InsuranceMedia & EntertainmentAutomotiveUtilities & EnergyTravel & HospitalityTelecommunicationsTechnology & SaaSReal EstateintellaCX: A 360° View of Your Business
Unlock Agent Potential
Our AI automatically monitors and scores 100% of agent interactions. Move beyond subjective scorecards to get a complete view of: Agent Scoring & quality, agent's & client's sentiment, and analysis of team strengths & weaknesses.
De-Risk Your Operations
Our NLP identifies the true root cause of high-volume repeat calls. Fix the process, not just the symptom, and see a direct reduction in AHT and operational overhead by analyzing: Total number of agents & calls, Customer Satisfaction drivers, and detailed project-level analysis.
Drive Strategic Decisions
Our LLM-powered analytics give you the complete VoC. Make strategic decisions on product and marketing based on 100% of your data by leveraging: Automatic call summarization, full call transcription, and emerging topic/trend reports.
